Last Updated: July 16, 2026

Welcome to the website of Radhakrishna Netralay & Superspeciality Eye Hospital (“we,” “us,” “our,” or “the Hospital”). These Terms of Service (“Terms”) govern your use of our website, radhakrishnanetralay.com, and your interaction with our hospital branches in Kalyan East and Thane West, Maharashtra, including appointment bookings, consultations, treatments, and communications made via phone, WhatsApp, or email.

By accessing our website or availing of our medical services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, please discontinue use of our website and services.

1. About Radhakrishna Netralay & Superspeciality Eye Hospital

Radhakrishna Netralay & Superspeciality Eye Hospital is a comprehensive eye care hospital offering specialised services including cataract surgery, glaucoma management, retina treatment, corneal surgery, squint correction, oculoplasty, pediatric eye care, dry eye treatment, neuro-ophthalmology, trauma and eye emergencies, artificial eye prosthetics, contact lens fitting, and aesthetic eye plastic surgery, led by qualified ophthalmologists Dr. Sanket R. Nirgude and Dr. Jyoti V. Ghindani.

2. Use of Our Website

2.1 Permitted Use

You may use our website to browse information about our services, doctors, and facilities, book appointments, read our blog, and contact us. You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use and enjoyment of, the website by any third party.

2.2 Accuracy of Website Content

We make every effort to ensure that the information on our website — including details about doctors, treatments, services, and operating hours — is accurate and up to date. However, medical information provided on this website is for general informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

2.3 Prohibited Activities

You agree not to misuse the website, including attempting unauthorised access to our systems, submitting false or misleading information, copying or reproducing website content without permission, or using the website to transmit harmful software or spam.

3. Medical Disclaimer

3.1 Not a Substitute for In-Person Diagnosis

The content on this website, including descriptions of eye conditions, treatments, and procedures such as cataract surgery, LASIK, glaucoma treatment, and retina care, is provided for general educational purposes only. It does not constitute medical advice and should not be used to self-diagnose or self-treat any eye condition. Always consult one of our qualified ophthalmologists for an accurate diagnosis and personalised treatment plan.

3.2 Individual Results May Vary

Outcomes of any medical or surgical procedure, including cataract surgery, LASIK, and other vision correction treatments, depend on individual health factors, and results may vary from patient to patient. Testimonials and patient stories shared on our website reflect individual experiences and are not a guarantee of similar outcomes for every patient.

3.3 Emergency Situations

This website is not intended for use in medical emergencies. If you are experiencing a serious eye injury, sudden vision loss, or any other medical emergency, please call our emergency numbers (+91 8169829194, 9326030541, 9870763959) immediately or visit the nearest emergency room.

4. Appointments and Consultations

4.1 Booking

Appointments can be booked through our website, by phone, or via WhatsApp. All appointments are subject to doctor availability at our Kalyan East or Thane West branches.

4.2 Operating Hours

Our hospital operates Monday to Saturday, 10 AM to 7 PM. Appointment availability outside these hours is limited to genuine emergencies.

4.3 Cancellations and Refunds

Cancellation, rescheduling, and refund terms for consultations, diagnostic tests, and surgical procedures are governed by our separate Refund & Cancellation Policy, available on our website.

4.4 Patient Responsibility

Patients are responsible for providing accurate personal and medical history information at the time of consultation. Withholding or providing inaccurate information may affect the accuracy of diagnosis and treatment recommendations.

5. Payments

Payment for consultations, diagnostic tests, treatments, and surgical procedures may be made via cash, debit card, credit card, UPI, or internet banking, as per the payment options available at our hospital reception. Pricing for specific treatments will be communicated by our team during consultation and is subject to change based on the complexity of the case and any additional tests or procedures required.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, videos, and the overall design, is the property of Radhakrishna Netralay & Superspeciality Eye Hospital unless otherwise stated, and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent, except for personal, non-commercial use.

7. Third-Party Links and Services

Our website may include links to third-party platforms such as Google Maps, YouTube, Facebook, Instagram, and X (Twitter), as well as embedded Google reviews. We do not control and are not responsible for the content, accuracy, or privacy practices of these third-party sites. Your use of any third-party service is governed by that service’s own terms and policies.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Radhakrishna Netralay & Superspeciality Eye Hospital shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on general information provided on it. This limitation does not apply to liability arising from medical treatment provided directly at our hospital, which is governed by applicable healthcare laws, standard medical practice, and our patient care obligations.

9. Patient Rights and Grievance Redressal

We are committed to providing respectful, transparent, and high-quality eye care. If you have any concerns, complaints, or feedback regarding your experience, treatment, or interaction with our staff, you may reach out to our administration directly using the contact details below, and we will make every effort to address your concern promptly and fairly.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts located in Kalyan/Thane, Maharashtra.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time to reflect changes in our services, legal requirements, or operational practices. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after such changes constitutes your acceptance of the updated Terms.

12. Doctor-Patient Relationship

Browsing this website or submitting a contact/appointment form does not, by itself, establish a doctor-patient relationship. A formal doctor-patient relationship is established only upon your in-person (or where applicable, tele-consultation) examination and evaluation by one of our registered ophthalmologists at our Kalyan East or Thane West branch.

13. Telephonic and Online Consultation Guidance

Where we provide preliminary guidance over phone or WhatsApp regarding symptoms, appointment suitability, or general queries, this guidance is informational in nature and does not replace an in-person clinical examination. Any treatment or surgical decision will only be made following a full in-person consultation and diagnostic evaluation at our hospital.

14. Patient Consent for Procedures

Prior to any diagnostic test, treatment, or surgical procedure such as cataract surgery, LASIK, glaucoma surgery, retina procedures, or oculoplasty, patients will be required to provide informed written consent after being explained the nature of the procedure, expected benefits, risks, alternatives, and post-operative care requirements by the treating doctor. No procedure will be performed without appropriate documented consent, except in genuine medical emergencies as permitted by law.

15. Feedback and Testimonials

If you provide feedback, a testimonial, or a review regarding your experience at our hospital, you grant Radhakrishna Netralay & Superspeciality Eye Hospital permission to use, reproduce, and display such feedback on our website, social media pages, or promotional material, unless you specifically request otherwise. We will not publish sensitive medical details from your feedback without your explicit consent.

16. Indemnification

You agree to indemnify and hold harmless Radhakrishna Netralay & Superspeciality Eye Hospital, its doctors, staff, and affiliates from any claims, damages, liabilities, or expenses arising from your misuse of this website, violation of these Terms, or submission of false or misleading information in connection with your appointment or treatment.

17. Accessibility

We are committed to making our website usable for all visitors, including those with visual or other impairments, which is especially important given the nature of our services. If you experience any difficulty accessing content on our website, please contact us so we can assist you or address the issue.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and Radhakrishna Netralay & Superspeciality Eye Hospital regarding your use of our website and services, and supersede any prior agreements or understandings, whether written or oral.

20. Contact Us

For any questions regarding these Terms of Service, please contact us:

Radhakrishna Netralay & Superspeciality Eye Hospital

Kalyan Branch: 1st Floor, Sai Suman Tower, Tisgaon Naka, Near Jari Mari Gate, Kalyan East – 421306

Thane Branch: 1st Floor, Shri Ganesh Building, Dr. Hajirnis, beside Axis Bank, off Lal Bahadur Shastri Marg, Kolbad, Uthalsar, Thane West, Thane, Maharashtra 400601

Phone: +91 8169829194

Email: radhakrishnanetralaydigital@gmail.com