Last Updated: July 16, 2026

Welcome to Radhakrishna Netralay & Superspeciality Eye Hospital (“we,” “us,” “our,” or “the Hospital”), located at Kalyan East and Thane West, Maharashtra. We are committed to protecting the privacy and confidentiality of every patient, website visitor, and caller who interacts with us. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit our website (radhakrishnanetralay.com), call us, message us on WhatsApp, or visit our hospitals in Kalyan or Thane for consultation and treatment.

By using our website or availing of our eye care services, you agree to the terms described in this Privacy Policy. If you do not agree with these terms, please do not use our website or share your information with us.

1. Information We Collect

We collect information to provide you with safe, personalized, and effective eye care services. The categories of information we may collect include:

1.1 Personal Identification Information

When you book an appointment, fill out a contact form, or call our hospital, we may collect your name, phone number, email address, age, gender, and residential address.

1.2 Medical and Health Information

As an eye hospital offering cataract, glaucoma, retina, cornea, LASIK, pediatric, and other specialised treatments, we collect health-related information necessary for diagnosis and treatment. This includes your medical history, eye examination reports, diagnostic scans, prescription details, surgical records, and treatment notes. This information is treated as sensitive personal data and is handled with the highest level of confidentiality in accordance with applicable healthcare and data protection regulations in India.

1.3 Appointment and Communication Data

When you book a consultation through our website, WhatsApp (+91 8169829194), or phone, we record appointment details, preferred branch (Kalyan or Thane), consultation history, and any messages or queries you send us.

1.4 Payment Information

If you make a payment at our hospital via cash, debit/credit card, UPI, or internet banking, relevant billing information may be recorded for invoicing and insurance claim purposes. We do not store your complete card details on our servers; payments are processed through secure, PCI-compliant banking channels.

1.5 Website Usage Data

Like most websites, we automatically collect certain technical information when you visit radhakrishnanetralay.com, including your IP address, browser type, device information, pages visited, time spent on the site, and referring website, typically through cookies and analytics tools such as Google Analytics and Google Tag Manager.

1.6 Reviews and Testimonials

If you leave a review on our Google Business profile or share a testimonial with us for use on our website or social media, we may display your name, photo (where publicly available), and review content with appropriate care.

2. How We Use Your Information

We use the information collected for the following purposes:

• To schedule, confirm, and manage your appointments at our Kalyan East or Thane West branches
• To provide accurate diagnosis, treatment planning, and post-operative care for conditions such as cataract, glaucoma, retina disorders, corneal issues, squint, dry eyes, and pediatric eye conditions
• To communicate with you regarding appointment reminders, test results, follow-up visits, and billing
• To process insurance claims and cashless treatment requests where applicable
• To respond to your queries submitted via our website, WhatsApp, phone, or email
• To improve our website, services, and patient experience based on usage patterns and feedback
• To comply with legal, regulatory, and medical record-keeping obligations under Indian healthcare laws
• To send you relevant updates about eye health camps, free checkup offers, or hospital announcements, where you have consented to receive such communication

3. How We Protect Your Information

We understand that medical information is deeply personal, and we take reasonable administrative, technical, and physical measures to protect it, including:

• Restricted access to patient records, limited only to authorised doctors, nurses, and administrative staff directly involved in your care
• Secure storage of physical and digital medical records at our hospital premises
• Encrypted transmission of data where applicable on our website and booking systems
• Regular review of our data-handling practices to align with applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023

While we take strong precautions, no method of electronic storage or transmission is 100% secure. We encourage patients to also take care when sharing sensitive information over unsecured channels.

4. Sharing of Your Information

We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• With insurance companies or third-party administrators, strictly to process your cashless or reimbursement claims, and only with your consent
• With diagnostic laboratories or referral specialists when required for your treatment
• With regulatory or government authorities where required by law, court order, or public health reporting obligations
• With trusted service providers (such as website hosting or appointment-management platforms) who assist us in operating our website and services, under confidentiality obligations

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. These may include Google Analytics and Google Tag Manager, which help us understand website traffic and improve our online patient experience. You can disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

6. Your Rights as a Patient

You have the right to:

• Request access to a copy of your medical records maintained by our hospital
• Request correction of inaccurate personal or contact information
• Withdraw consent for promotional communication at any time
• Ask us questions about how your information is collected, used, or stored

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We retain your medical records for the period required under applicable Indian medical record-keeping regulations and hospital policy, and retain website usage data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party sites such as Google Maps, YouTube, Facebook, Instagram, and X (Twitter). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies before sharing any information with them.

9. Children’s Privacy

We provide pediatric eye care services and may collect health information about minors when submitted by a parent or legal guardian for the purpose of treatment. We do not knowingly collect personal information directly from children through our website without parental involvement.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Consent for Treatment Photography and Documentation

As part of standard medical practice, we may take clinical photographs, scans, or video documentation of your eye condition before, during, or after treatment for diagnostic, surgical planning, and medical record purposes. This documentation is stored securely as part of your medical file and is used strictly for clinical purposes unless you provide separate, explicit consent for its use in educational material, marketing, or on our website and social media (with your identity concealed unless you agree otherwise).

12. Telephonic and WhatsApp Communication

When you contact us via phone or WhatsApp (+91 8169829194) for appointment booking, queries, or follow-up, we may record the details of that conversation, including your phone number and the nature of your query, for appointment scheduling, quality assurance, and continuity of care. Calls may occasionally be monitored for training and service-quality purposes. By contacting us through these channels, you consent to this level of communication handling.

13. Marketing Communications and Opt-Out

From time to time, we may send you information about eye health camps, free checkup offers, seasonal promotions, or general wellness tips via SMS, WhatsApp, email, or phone call. You may opt out of receiving such promotional communication at any time by informing our staff, replying “STOP” to SMS/WhatsApp messages, or emailing us at radhakrishnanetralaydigital@gmail.com. Please note that opting out of marketing communication does not affect essential communication related to your appointments, treatment, or billing.

14. Data Protection Officer / Grievance Contact

In line with the Digital Personal Data Protection Act, 2023 and applicable healthcare data regulations, we have designated a point of contact within our administration to handle privacy-related queries and grievances. Any request regarding access, correction, or deletion of your personal data, or any complaint regarding how your data has been handled, should be directed to our hospital administration at the contact details below. We aim to acknowledge and address such requests within a reasonable timeframe, generally within 30 days.

15. Data Breach Notification

In the unlikely event of a data breach that may compromise your personal or medical information, we will take immediate steps to contain the breach, assess its impact, and notify affected patients and, where legally required, the relevant regulatory authorities, in accordance with applicable law.

16. Cross-Branch Data Sharing

Since Radhakrishna Netralay & Superspeciality Eye Hospital operates branches in both Kalyan East and Thane West, your medical records and appointment history may be accessible across both branches to ensure continuity of care if you choose to visit either location. This internal sharing is limited strictly to authorised clinical and administrative staff involved in your treatment.

17. Insurance Company and TPA Data Sharing

If you avail cashless treatment or file a reimbursement claim through your health insurance provider, we may share relevant medical reports, bills, and treatment summaries with your insurance company or its Third-Party Administrator (TPA), strictly to the extent necessary to process your claim, and only with your authorisation.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Radhakrishna Netralay & Superspeciality Eye Hospital

Kalyan Branch: 1st Floor, Sai Suman Tower, Tisgaon Naka, Near Jari Mari Gate, Kalyan East – 421306

Thane Branch: 1st Floor, Shri Ganesh Building, Dr. Hajirnis, beside Axis Bank, off Lal Bahadur Shastri Marg, Kolbad, Uthalsar, Thane West, Thane, Maharashtra 400601

Phone: +91 8169829194

Email: radhakrishnanetralaydigital@gmail.com